KB for workday password reset:-
Password Reset :-
1 – Open web link - https://wd5.myworkday.com/daymoninteractions/login.htmld
2 – Sign-in using your account credentials.
Else :- Traditional Way :-
- Type in the “CDS / Interactions / Daymon Interactions / Club Demonstration Services” in company name and click on “GO”
- Type in your “User Name” and “Password”
- Click on “Sign In”
3 – Type the name of the requestor (Username or Employee ID) in the search box located at the left hand top corner, and after the search result is displayed -> click on the orange symbol.
4 – Hover on security profile -> Click on edit workday account.
4 – Provide user with the username and newly entered password -> Reset password by clicking on submit.
*** Do not check random password -> will generate random password -> difficult for the user.
*** Also do not check Require new password -> use only if you are confident of the user.
5 – Successful password reset will show the edited profile on the main screen.
*** Search using EMP ID.
*** Also try searching by E-mail ID.
1 – Lock out period.
1 – Either set the option -> require new password on next log-in.
2 – Go to main page and change password.
When to escalate to HR:-
1 – Account expired -> no specific reason.
You will be able to reset password, but the provided password will not allow to log-in.
2 – If we are unable to locate the end user then escalate to HR desk, remember to add yourself in CC on the ticket.
3 – Event Manager (EM) password reset -> HR.
4 – CBC, Employment Verification, Drug test, Expenses, Expense report, W-2, W-4 -> HR.
5 – Recruitment process, Workday Manual, Redemption, Working hours, workday upgrade to 2.0,
Promotion, Demotion, Employee title, Termination in Workday, etc. -> HR.
6 - Also how to change and update -> Address, E-mail, Bank account, Set up direct pay, Insurance, Completing on-boarding -> HR
For rest all issues log a ticket and escalate the ticket to Human Resources.